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Who pays shipping and customs fees?
  • Under DDP, the supplier is responsible for paying for all of the costs associated with the delivery of goods right up until they get to the named place of destination.
  • We will cover all shipping and customs fees when you receive a product.
Is it possible to return the product?
  • Yes you can return it if you cover all shipping and customs costs
What certificates do the products have?
  • Our products have CE certificate
From which country do you ship the products?
  • All of our products are shipped from our own stock Turkey.
Do you insure shipping cargo?
  • Yes, we insure the products we send
How do I pay for the products I buy?
  • With Payooner you pay with your credit card.
  • You can pay by bank transfer
What is Payoneer?
  • Created in 2005, Payoneer (payoneer.com) is an American payout company that enables business owners and professionals to send and receive payments from wherever they are in the world.
Why can't I pay directly from your website?
  • The only reason is that the PAYONEER payment system does not allow payment through the site.
How do I pay with my credit card using Payoneer?
  • Choose Order with Payoneer on payment screen
  • Complete the order process. No information will be requested from you at this stage
  • We will send you a secure link where you can pay the order price.
  • Open the link and enter your credit card information and complete your payment
  • If you have any questions, you can call +905413203368 or send an e-mail to [email protected]
Which cargo do you ship with?
  • We ship all our products up to 30 kg with fast air cargo
  • If it is more than 30 kilos, we prefer our shipment, land or airway.
What are my risks with DDP?

DDP "Delivery Duty Paid"ExpensesRisks
PackagingDentreal PaysDentreal
Front TransportDentreal PaysDentreal
Export Customs PaymentsDentreal PaysDentreal
Upload to Main Transport (Handling)Dentreal PaysDentreal
Main Transportation and TrackingDentreal PaysDentreal
Transportation InsuranceDentreal PaysDentreal
Unloading from Main Transport (Handling)Dentreal PaysDentreal
Customs Clearance Fees for Your CountryDentreal PaysDentreal
Delivery to Your Door (Domestic shipping)Dentreal PaysDentreal