Who pays shipping and customs fees?
Is it possible to return the product?
- Yes you can return it if you cover all shipping and customs costs
What certificates do the products have?
- Our products have CE certificate
From which country do you ship the products?
- All of our products are shipped from our own stock Turkey.
Do you insure shipping cargo?
- Yes, we insure the products we send
How do I pay for the products I buy?
- You can pay with the credit card payment link sent to you after the order is completed with Octet
- You can pay by Bank transfer EUR - USD - GPB
- You can pay by Digital transfer BTC - ETH
Why can't I pay directly from your website?
- Our work on this subject continues. Make sure we will activate the online credit card payment system as soon as possible.
How do I pay with my credit card using Octet?
- Choose Order with Octet on payment screen
- Complete the order process. No information will be requested from you at this stage
- We will send you a secure link where you can pay the order price.
- Open the link and enter your credit card information and complete your payment
- If you have any questions, you can call +905413203368 or send an e-mail to [email protected]
Which cargo do you ship with?
- We ship all our products up to 30 kg with fast air cargo
- If it is more than 30 kilos, we prefer our shipment, land or airway.
What are my risks with DDP?
|DDP "Delivery Duty Paid"||Expenses||Risks|
|Front Transport||Dentreal Pays||Dentreal|
|Export Customs Payments||Dentreal Pays||Dentreal|
|Upload to Main Transport (Handling)||Dentreal Pays||Dentreal|
|Main Transportation and Tracking||Dentreal Pays||Dentreal|
|Transportation Insurance||Dentreal Pays||Dentreal|
|Unloading from Main Transport (Handling)||Dentreal Pays||Dentreal|
|Customs Clearance Fees for Your Country||Dentreal Pays||Dentreal|
|Delivery to Your Door (Domestic shipping)||Dentreal Pays||Dentreal|
How much should I pay, if I choose ''bank transfer'' as payment method?
- When you choose ''bank transfer'' as payment method, you should pay the total amount excluding money transfer expenses subject to your order. Please note that you should cover the money transfer expenses. If you don't want to pay any transfer fees, you should choose ''credit card with Octet Payment System'' as payment option.
- However, if you prefer to pay by bank transfer, it will cost less to pay with Transferwise.
What are your account numbers for bank transfers?
- Bank Name : Kuveyt Turk
- Bank Account Name : Anka Tibbi Malz Ltd Sti (Do not write any other names. Your payment will be refunded by the bank.)
- Bank Swift Code : KTEFTRIS
- USD Account : TR92 0020 5000 0008 0537 3001 01
- EUR Account : TR65 0020 5000 0008 0537 3001 02
- GBP Account : TR54 0020 5000 0008 0537 3001 06
- Please send the payment receipt by e-mail to [email protected] after making the bank transfer.
- Please do not forget. All costs incurred during bank transfer belong to the sender (you).
- Bank charges may differ from country to country and from bank to bank.
What are your Coin Transfer Adress for digital money (coin) transfers?
- Bitcoin Address : 3NiisJsFpXgTwgYTYRW4ZJXLmR59SKZN4U (Qr Code)
- Ethereum Address : 0x7fdb81a4c28035a3210020e4f8fb97fee27f2d91 (Qr Code)
- Please send the payment receipt by e-mail to [email protected] after making the coin transfer.