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Who pays shipping and customs fees?
  • Under DDP, the supplier is responsible for paying for all of the costs associated with the delivery of goods right up until they get to the named place of destination.
  • We will cover all shipping and customs fees when you receive a product.

Is it possible to return the product?
  • Yes you can return it if you cover all shipping and customs costs

What certificates do the products have?
  • Our products have CE certificate

From which country do you ship the products?
  • All of our products are shipped from our own stock Turkey.

Do you insure shipping cargo?
  • Yes, we insure the products we send

How do I pay for the products I buy?
  • You can pay with the credit card payment link sent to you after the order is completed with Octet
  • You can pay by Bank transfer EUR - USD - GPB
  • You can pay by Digital transfer BTC - ETH

Why can't I pay directly from your website?
  • Our work on this subject continues. Make sure we will activate the online credit card payment system as soon as possible.

How do I pay with my credit card using Octet?
  • Choose Order with Octet on payment screen
  • Complete the order process. No information will be requested from you at this stage
  • We will send you a secure link where you can pay the order price.
  • Open the link and enter your credit card information and complete your payment
  • If you have any questions, you can call +905413203368 or send an e-mail to [email protected]

Which cargo do you ship with?
  • We ship all our products up to 30 kg with fast air cargo
  • If it is more than 30 kilos, we prefer our shipment, land or airway.

What are my risks with DDP?

DDP "Delivery Duty Paid"ExpensesRisks
PackagingDentreal PaysDentreal
Front TransportDentreal PaysDentreal
Export Customs PaymentsDentreal PaysDentreal
Upload to Main Transport (Handling)Dentreal PaysDentreal
Main Transportation and TrackingDentreal PaysDentreal
Transportation InsuranceDentreal PaysDentreal
Unloading from Main Transport (Handling)Dentreal PaysDentreal
Customs Clearance Fees for Your CountryDentreal PaysDentreal
Delivery to Your Door (Domestic shipping)Dentreal PaysDentreal

How much should I pay, if I choose ''bank transfer'' as payment method?
  • When you choose ''bank transfer'' as payment method, you should pay the total amount excluding money transfer expenses subject to your order. Please note that you should cover the money transfer expenses. If you don't want to pay any transfer fees, you should choose ''credit card with Octet Payment System'' as payment option.
  • However, if you prefer to pay by bank transfer, it will cost less to pay with Transferwise.

What are your account numbers for bank transfers?
  • Bank Name : Kuveyt Turk
  • Bank Account Name : Anka Tibbi Malz Ltd Sti (Do not write any other names. Your payment will be refunded by the bank.)
  • Bank Swift Code : KTEFTRIS
  • USD Account : TR92 0020 5000 0008 0537 3001 01
  • EUR Account : TR65 0020 5000 0008 0537 3001 02
  • GBP Account : TR54 0020 5000 0008 0537 3001 06
  • Please send the payment receipt by e-mail to [email protected] after making the bank transfer.
  • Please do not forget. All costs incurred during bank transfer belong to the sender (you).
  • Bank charges may differ from country to country and from bank to bank.

What are your Coin Transfer Adress for digital money (coin) transfers?
  • Bitcoin Address : 3NiisJsFpXgTwgYTYRW4ZJXLmR59SKZN4U   (Qr Code)
  • Ethereum Address : 0x7fdb81a4c28035a3210020e4f8fb97fee27f2d91  (Qr Code)
  • Please send the payment receipt by e-mail to [email protected] after making the coin transfer.
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